Verdict

/ 5

ACY.com review

By Dmitry Shalikovsky

Updated on Dec 23, 2024

12 mins read

2 customer reviews

Overview

See full overview for ACY.com

Founded in 2013, ACY Securities primarily aims to provide traders with cutting-edge technology to navigate global financial markets efficiently. They’ve established a vast network of top-tier liquidity providers and invested in advanced trading platforms and technology to ensure swift and reliable execution for all traders using their ECN trading model.

ACY Securities holds dual regulatory certifications, offering access to over 1,600 assets on two widely used day trading platforms, MT4 and MT5. The company prides itself on delivering technologically advanced, cost-effective, and superior services, emphasizing state-of-the-art technology to support traders in achieving success.

In 2022, ACY Securities expanded its global presence by opening new offices in Jordan, Japan, and Melbourne, Australia. They also introduced over 200 new shared CFDs, bringing the total number of instruments available across MT4 and MT5 to 2,200+. Readers can explore ACY Securities’ fees, available assets, licensing, security measures, and more in this ACY Forex broker review.

Supported Countries

ACY Securities is a global brand that welcomes clients from various parts of the world. Traders from countries like Australia, Thailand, Canada, the United Kingdom, South Africa, Singapore, Hong Kong, Malaysia, Bahrain, India, France, Germany, Norway, Sweden, Italy, Denmark, the United Arab Emirates, Saudi Arabia, Kuwait, Luxembourg, Qatar, Brazil, Bouvet Island, Cape Verde, the Cayman Islands, Chile, Colombia, Christmas Islands, Cuba, Costa Rica, Djibouti, the Dominican Republic, Ecuador, Egypt, El Salvador, Fiji, the Falkland Islands, French Guiana, Georgia, the Philippines, Saint Helena, Serbia, and Switzerland can freely use the broker platform.

However, it’s important to note that ACY Securities is not accessible to traders residing in the United States, Central African Republic, Congo, Guinea-Bissau, Iraq, Lebanon, Mali, Somalia, Sudan, Iran, Libya, Syria, or Yemen.

Customer Service Rating

ACY Forex Broker is a verified company on the Trustpilot platform, boasting a TrustScore of 4.1 stars out of 5 based on 116 reviews received over the years. Reviewers have applauded the platform for its successful and honest transactions, smooth money deposits and withdrawals, and the attentive support team’s continuous follow-up. Some users have expressed their satisfaction with the prompt responses and the wide range of trading products available, including stocks, commodities, indices, and currencies.

However, it’s important to acknowledge that not all feedback has been positive. Some clients have reported negative experiences with the support team, including unhelpful account managers. Additionally, there have been accusations of the broker manipulating stop loss and take profit settings, slowing down profits and speeding up losses. Others have faced difficulties withdrawing funds, with the broker citing “withdrawal requested has been paused” as a potential cause.

On ForexPeaceArmy, ACY brokers have received a total of 54 reviews, resulting in a lower score of 2.047 stars. The reviews on this platform mirror the concerns raised on Trustpilot, indicating a less favorable reputation.

ACY.COM Forex Trading Platforms

ACY Securities opts for the well-regarded MetaTrader platforms, known and trusted by traders worldwide. They utilize both MetaTrader 4 (MT4) and MetaTrader 5 (MT5), which cater to millions of traders across various devices, including desktop, web, and mobile. The MetaTrader app is available for Android and Apple iOS devices, making it accessible to a broad user base.

MetaTrader 4 (MT4): This offers a variety of order types, 24 analytical tools, and 30 built-in technical indicators and chart types. It supports nine timeframes, enabling traders to access live quotes trade in 40 currency pairs, precious metals, and CFDs on Oil. MT4 is renowned for its one-click trading feature, supporting Expert Advisor (EA) trading strategies. It’s highly customizable, allowing users to tailor the platform to their trading preferences by adjusting the dashboard creating templates, profiles, and order tickets. The MT4 for Web platform offers users a wide range of tools and features. Traders can access it from various operating systems like Windows, Mac, and Linux.
MetaTrader 5 (MT5): the successor to MT4, retains much of the same functionality and layout while introducing global stocks, additional chart timeframes, various order types, more technical indicators, depth of market (DOM) level II pricing, an integrated economic calendar, and a multi-currency strategy tester. With 21 different trading timeframes and more technical indicators, MT5 offers extensive flexibility for designing trading systems. Forex traders can combine trading robots and technical analysis to execute effective strategies, removing emotional biases, even during market news events. MT5 provides access to additional analysis tools, hedging capabilities, partial order filling, more order types, and full level 2 market depth.

Trading Denominations on ACY.COM

ACY Forex brokers provide flexibility to their clients by allowing them to choose the currency in which they want to designate their trading accounts. Traders have a range of currency options to select from, including USD, AUD, EUR, GBP, NZD, CAD, and JPY. This choice empowers traders to manage their accounts in a currency that best suits their preferences and trading needs.

Company Structure

ACY Capital Australia LLC is a registered and incorporated company in St Vincent and the Grenadines, bearing Company number 2610 LLC 2022. The official registered address is Suite 305, Griffith Corporate Centre, Beachmont, Kingstown. In 2022, ACY took significant steps to expand its global presence by establishing new offices in Jordan, Japan, and Melbourne, Australia.

It’s important to note that ACY Securities operates under the trading names of ACY AU and ACY LLC. Australian residents are welcomed to ACY AU, while non-Australians may opt for ACY LLC, subject to compliance with local laws and regulations. However, if you intend to trade with ACY Securities from the UK, there are certain limitations. Specifically, due to local regulatory restrictions, you won’t have the option to engage in CFD trading involving cryptocurrencies.

The ACY Forex broker claims to be dedicated to assisting individuals in achieving their goals through ethical means, making it an appealing workplace. The company employs experts from diverse backgrounds, all working to enhance customer and staff efficiency. Over the years, multiple industry awards and recognitions have acknowledged ACY’s commitment to excellence.

Notable accolades include the “Best Transparent Trading Broker” award at the Smart Vision Investment Expo Egypt 2022, the “Business Excellence Award 2022” presented by the Hong Kong Australia Business Association (NSW Chapter), and the “Best Overall Broker” title at the Fazzaco Expo Dubai 2022. ACY earned the “Premium Multi-Asset Broker in Asia” award in the FX168 2020 Brokers Billboard Annual Awards.

ACY.COM Forex Licenses and Regulatory Compliance

ACY operates under rigorous regulatory oversight in various jurisdictions, adhering to stringent industry standards:

ACY Securities Pty Ltd (‘ACY AU’) is duly licensed and regulated by the Australian Securities and Investments Commission, holding the ASIC license number 403863.
ACY Capital Australia LLC (‘ACY LLC’) is an incorporated entity based in St Vincent and the Grenadines, registered under Company number 2610 LLC 2022.

These regulatory measures underscore ACY’s commitment to maintaining a secure and compliant client trading environment.

ACY.COM Customer Protection

Given ACY’s strict regulatory oversight, it operates per regulatory guidelines. Both ACY AU and ACY LLC have put in place Professional Indemnity Insurance to safeguard their respective clients, a practice aligned with ASIC’s Regulatory Guide.

Client funds enjoy the security of being held in fully segregated trust accounts at Commonwealth Bank, completely separate from ACY’s corporate funds. ACY Securities collaborates with trusted financial institutions such as Commonwealth Bank Australia and HSBC, both of which hold AAA ratings. This partnership ensures the safekeeping of segregated accounts, a regulatory necessity.

To address any client concerns, ACY has established internal dispute resolution procedures, providing a mechanism for resolving client complaints effectively. Compliance with global anti-money laundering regulations seems to be a goal for the broker. ACY Securities requires all clients to furnish complete and accurate proof of identity and address when opening live trading accounts, in line with these regulations.

Regular maintenance and audits are conducted to uphold strict compliance standards. If you wish to access the ACY Securities Financial Services Guide (FSG) and Product Disclosure Statement (PDS), they are readily available upon request or during registration. ACY Securities appears to be deeply committed to upholding its privacy obligations, as outlined in the Privacy Policy Statement, and consistently adheres to privacy principles to protect its clients’ information.

Customer Service

ACY Broker claims to have a dedicated customer support team ready to service its clients by assisting around the clock from Monday to Friday. To ensure accessibility for clients from diverse backgrounds, ACY offers multilingual support. You can easily contact them through various channels, including phone, with the international contact number +61 2 9188 2999, email via [email protected], or by utilizing the live chat feature. ACY provides a comprehensive FAQ page for quick assistance, allowing clients to find answers to common questions and resolve issues independently.

Trading Information

ACY forex broker boasts competitive variable spreads, which are contingent on factors like your account type, the assets you trade, and prevailing market conditions. For ProZero and Bespoke accounts, spreads can go as low as 0.0 pips, while Standard accounts may experience spreads ranging from 2-3 pips.

Standard accounts do not entail commission charges, as these fees are already factored into the spread. Conversely, ProZero account holders can anticipate a commission fee of USD 6 / AUD 8.5 per full lot round turn for forex and metals. In contrast, Bespoke account holders enjoy a reduced commission of USD 5 / AUD 7. Indices and cryptocurrencies, however, do not incur commission charges.

ACY Securities simplifies the withdrawal process for Australian clients by offering up to three fee-free monthly withdrawals. Subsequent transactions will incur a fee of USD 25. A USD 25 service charge per withdrawal applies to clients receiving banks outside of Australia. It’s worth noting that Skrill imposes a 3% merchant fee per withdrawal. Deposits are free of charge for Australian users, but international clients may be subject to fees for international bank transfers.

ACY.COM Forex Leverage

ACY Securities offers leverage options that can vary, reaching up to 1:500, contingent upon the trader’s chosen account type and geographical location.

Deposits and Withdrawals

This broker promises clients seamless deposit and withdrawal processes. They offer a wide array of supported currencies and maintain a transparent fee structure to ensure a hassle-free financial experience.

Deposits

ACY Securities is dedicated to accommodating its global customer base by providing various payment methods, including wire transfers (both local and international), credit cards, debit cards, Skrill, Doku Wallet, POLi, PayPal, Neteller, FasaPay, Perfect Money, Trustly, and China UnionPay.

To make a deposit, clients can conveniently access their client portal, select “Cash Management,” and click on “Deposit.” It’s worth noting that ACY Securities does not impose deposit fees, though international bank transfers may incur additional charges. Typically, bank transfers take 2-3 business days, while card withdrawals may take 3-5 business days to process.

Deposit Method	Deposit Currency	Minimum Deposit	Maximum Deposit	Transaction Time
China Union Pay 5	China CNY	$100	$7000	Within 24 hours
China Union Pay 7	China CNY	$300	$5300	Within 24 hours
Visa/Master	Multi-currencies	$50	$50000	Within 24 hours
Visa/Master-JPY	Japan JPY	500 JPY	500000 JPY	Within 24 hours
PayTrust	Indonesia IDR, Vietnam VND	$50	$10000	Within 24 hours
FPX Bank Transfer	Malaysia MYR	$50	$10000	Within 24 hours
FASA	Indonesia	$50	N/A	Within 24 hours
Bitcoin	Global (except Australia) USDT ERC-20, USDT TRC-20, USDT TRC-20, BTC, ETH	$50	$50000	Within 24 hours
Skrill	Global (Multi-currencies)	$50	$150000	Within 24 hours
Perfect Money	Global (USD, EUR)	$50	$50000	Within 24 hours
Neteller	Global (USD, EUR)	$50	$50000	Within 24 hours

Withdrawals

Clients can initiate a withdrawal request through the Client Portal (Cloud Hub) for withdrawals. Withdrawal requests received before 14:00 AEST are usually processed on the same day, while those received after this time might be processed on the next business day. ACY Securities allows users to make up to three monthly free withdrawals to Australian banks. Any additional withdrawals or withdrawals to international banks will be subject to a $25 service charge. It’s important to note that Skrill imposes a 3% merchant fee per withdrawal.

ACY.COM Trading Education and Training

ACY offers a rich array of educational, research, and analysis tools, catering to both novice forex enthusiasts and experienced traders looking to enhance their knowledge and skills.

Educational Resources:

E-books
Webinars & Seminars
Trading Courses
How to Trade Forex Guides

News and Analysis Tools:

Market Analysis
Educational Insights
Platform Updates
Product Analysis
Latest News Updates

TRADING TOOLS:

Capitalise.ai
MetaTrader Scripts
Signal Start
Forex VPS (Virtual Private Server)
SoFinX

These comprehensive resources empower traders to stay informed, refine their strategies, and make well-informed decisions in the dynamic world of forex trading.

CONCLUSION

This ACY FX broker review sheds light on the key aspects of this reputable trading platform, ensuring you have a comprehensive understanding of what they offer: ACY Securities provides a reliable and versatile trading experience through the widely acclaimed MetaTrader 4 (MT4) and MetaTrader 5 (MT5) platforms. These user-friendly platforms cater to traders across various devices.

ACY Securities is a regulated broker holding licenses and registrations from esteemed authorities. For example, ACY AU is regulated by the Australian Securities and Investments Commission (ASIC), reinforcing its commitment to compliance. ACY offers a range of account types, including Standard, ProZero, and Bespoke, allowing traders to select an account that aligns with their trading preferences and objectives. Traders can access leverage options of up to 1:500, contingent upon the chosen account type and location.

The broker allows clients to denominate their accounts in major currencies, including USD, AUD, EUR, GBP, NZD, CAD, and JPY. It also ensures convenient and secure transactions with various deposit and withdrawal methods, including wire transfers, credit cards, e-wallets, and more. The platform boasts a responsive and well-trained customer support team available 24/5 reachable through multiple channels, including phone, email, and live chat. They also provide an informative FAQ page for quick self-help.

Countries

+208

Devices

Minimum deposit

50$

Withdrawal fee

Deposit fee

Max insured

Our Verdict

/ 5

See our process of evaluating brokers

Commissions & Fees

4.5

/ 5

Deposit & Withdrawal

3.7

/ 5

Customer Support

3.9

/ 5

Account Opening

3.6

/ 5

Regulation & Safety

4.2

/ 5

Our 5-step process of verification and evaluation – How do we obtain information?

General inspection – 30%

Trading experience – 30%

Technical audit – 20%

Collective experience from collaborations with the broker – 10%

Interviews with real traders – 10%

See the entire process here.

Pros

ACY is a regulated broker, providing traders with a secure and trustworthy trading environment.
ACY offers a vast selection of over 1,600 tradable products, allowing traders to diversify their portfolios.
ACY provides an extensive training portal, offering educational resources and support for traders at all levels of experience.
ACY offers access to the popular MetaTrader 4 (MT4) and MetaTrader 5 (MT5) trading platforms, known for their robust features and user-friendly interfaces.
ACY caters to traders seeking Islamic accounts that are compliant with Sharia law.
The broker provides access to Electronic Communication Network (ECN) trading, offering transparency and direct market access.
ACY extends share trading capabilities on the MT5 platform, adding diversity to the range of tradable assets.

Cons

International clients using commission-based forex accounts may face comparatively higher per-trade fees.
While ACY’s standard account spreads are slightly higher than the industry average, the ProZero account offers lower spreads.
The round-turn commission for ProZero accounts is twice as high for clients outside Australia.
ACY does not offer a proprietary trading platform, relying instead on third-party platforms like MT4 and MT5.

General details

Type of accounts

Demo accounts (with a time limit)

Standard Accounts

ECN accounts

STP accounts

Swap free accounts

VIP accounts

Segregated accounts

Trading platforms

METATRADER 4

METATRADER 5

Execution Model

ECN

Deposit currency

EUR

GBP

USD

AUD

CAD

CHF

NOK

NZD

SGD

ZAR

Regulatory complience

ASIC

FSA (SV)

Deposit payment systems

Withdrawal payment systems

Support Languges

English

French

Arabic

Spanish

Chinese

Japanese

Tagalog

Vietnamese

Autotrading

Contact details

[email protected]

+61 2 9188 2999

Customer reviews

Read real reviews from traders all over the world:

Stanley Thompson

12 December 2022

Advantages: Fast execution of transactions Author's trading platform Large selection of accounts

Disadvantages: There is no detailed information about trading conditions Minimum contacts for communication No license

I've been trading for 2 years now and I can say that this is the best broker I've tried. I can really trade profitably here, swaps are good, execution is really fast and withdrawals are too. I tend to trust this broker. This company has been working in the Forex market, if I'm not mistaken, since 2006. I highly recommend it.

Harshika Dewani

18 August 2021

Advantages: Most Reliable Broker, Best Customer support and excellent trading conditions

Disadvantages: n/a

I have had a very positive experience trading with ACY Securities. Their top-class customer service and the bespoke trading environment take your trading experience to the next level. Best broker.

See all 2 customers reviews

Accounts

Type of Trading Accounts on ACY.COM

ACY Forex brokerage firm offers a variety of account types designed to meet the needs and skill levels of their diverse clientele. Across their MT4 accounts, traders can benefit from spreads starting at 0.0 pips with commissions as low as $2.50 per lot per side. Alternatively, MT5 accounts provide variable spreads and no commissions, granting traders access to a vast selection of over 2,200 instruments on the MT5 trading platform.

Demo Accounts: Demo accounts serve as valuable tools for traders looking to familiarize themselves with the trading platform or test trading strategies without financial risk. ACY Securities provides an accessible demo account loaded with $100,000 in virtual funds. This demo account remains active for 30 days, offering ample time for practice and experimentation. Should you decide to transition to a live trading account, the process is straightforward and can be done at your convenience.
Standard Account: The Standard account is an excellent choice for traders seeking deep liquidity sourced from 16 liquidity providers, ensuring transparency and mitigating conflicts of interest. It requires an initial minimum deposit of $50 and supports various account currencies, including USD, AUD, EUR, GBP, NZD, CAD, and JPY. With a leverage of up to 1:500, this account type offers flexibility. Traders can enjoy 1 on 1 service, market analysis, and zero deposit fees. The Standard account features variable spreads and zero commissions.
ProZero Account: The ProZero account caters to active traders, offering both power and flexibility in a stable trading environment. It requires an initial minimum deposit of $200 and shares the same account currency options as the Standard account. Leverage of up to 1:500 is available. Like the Standard account, it offers 1 on 1 service, market analysis, and no deposit fees. However, this account type introduces commissions starting from $3 per lot per side and boasts spreads starting from an impressive 0.0 pips.
Bespoke Account: For professional traders seeking a tailored and cost-effective trading experience, ACY offers a Bespoke account. With a reduced minimum deposit of $10,000, this account provides access to ultra-low trading costs, premium services, and the possibility to customize pricing. It supports the same account currencies and leverage as the other accounts, up to 1:500. The Bespoke account includes 1-1 service, market analysis, and no deposit fees. Traders can benefit from commissions starting at $2.5 per lot per side and spreads beginning at 0.0 pips, making it a personalized offering for discerning traders.
Islamic Accounts: For those seeking Islamic trading options that align with Sharia law, ACY Securities offers the possibility to convert your account into a swap-free Islamic account. These accounts are deemed halal and compliant with Islamic principles. It’s important to note that swap-free trading is exclusively available within the Standard account type.

Tradable instruments

Tradable instruments on ACY.com trading platforms include:

Currencies

Stocks

1600

Indices

Commodities

Cryptocurrencies

Frequently asked questions

Find the right answer to your question below.

Is ACY.COM a Scam?

ACY.COM is a legitimate financial services provider in the trading industry. The company is regulated and holds licenses from reputable authorities. ACY Securities Pty Ltd (‘ACY AU’) is licensed and regulated by the Australian Securities and Investments Commission (ASIC) under AFSL 403863. The broker firm ACY Securities has received a range of positive and negative reviews from clients and industry experts. Some clients have praised their services, citing transparency and competitive offerings. However, like many businesses, there have also been complaints and concerns raised by some clients.

How do I open an ACY.COM trading account?

Here’s how to open a trading account with ACY.COM:

Go to the ACY.COM website.
Look for the ‘Open Account’ or similar button on the website’s homepage.
Select the type of trading account that suits your needs. ACY.COM typically offers various account types, such as Standard, ProZero, or Bespoke.
Fill in the required personal information, including your name, contact details, and residential address.
To comply with regulations, you’ll likely need to verify your identity. Prepare a valid ID, proof of address, and any other documents as requested by ACY.COM.
Review the terms and conditions, risk disclosure, and any other legal documents provided by ACY.COM. Make sure you understand and agree with them.
Once you’ve completed all the necessary details and documents, submit your application.
After your account is approved, you can fund it using your preferred deposit method, such as bank transfer, credit card, or e-wallet.

Once your account is funded, you’re ready to start trading. You can access the trading platform provided by ACY.COM and begin executing trades.

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Overall verdict
Trading
Minimum deposit
Maximum leverage
Fees
Withdrawal fee
Deposit fee
Safety
Top-tier regulators
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