Crypto.com Review

Supported Countries

Whenever you look up a crypto exchange to buy or sell crypto assets, it is always important to see if the exchange offers services in your country or not. Oftentimes, due to local or international restrictions a crypto exchange may or may not offer services in a country. 

For Crypto.com, we did this research for you so you don’t have to. The users from the following countries are restricted by the platform: 

1. Afghanistan 
2. Algeria 
3. Andorra 
4. Bangladesh 
5. Belarus 
6. Benin 
7. Bolivia 
8. Botswana 
9. Burkina Faso
10. Burma (Myanmar) 
11. Burundi
12. Central Africa Republic 
13. Chad
14. China 
15. Comoros 
16. Congo 
17. Cook Islands 
18. Cuba 
19. Djibouti 
20. Dominica 
21. Equatorial Guinea 
22. Eritrea 
23. Ethiopia 
24. Gabon 
25. Gambia 
26. Gaza Strip 
27. Guinea
28. Guinea-Bissau
29. Guyana
30. Haiti
31. Iran 
32. Iraq 
33. Kiribati 
34. North Korea 
35. Kyrgyzstan 
36. Lebanon 
37. Lesotho 
38. Libya 
39. Macau 
40. Malawi 
41. Mali 
42. Marshall Islands 
43. Mayotte 
44. Micronesia 
45. Montserrat 
46. Mozambique 
47. Namibia 
48. Nauru 
49. Nepal 
50. Niger 
51. Palau 
52. Palestine 
53. Russia 
54. Saint Helena 
55. Samoa
56. Sierra Leone 
57. Somalia 
58. Sudan 
59. Suriname 
60. Swaziland 
61. Syria 
62. Tajikistan 
63. Tanzania 
64. Togo 
65. Tonga 
66. Tuvalu 
67. Venezuela 
68. Wallis and Futuna
69. West Bank 
70. Western Sahara 
71. Yemen 
72. Zimbabwe 
73. New York (US) 
74. Ukraine (restricted regions)

Most of the time, if a broker or an exchange does not offer services in your country, you cannot access their website. Otherwise, you can always visit the sign up page of a brokerage and fill in the details to see the availability in your country. 

Average Customer Rating

Whenever you choose a financial service provider, it is recommended to see what their average customer ratings look like. Our readers can add their reviews for all brokers and exchanges featured on our website. 

At the time of writing this article, Crypto.com has a rating of 1.3 stars on Trustpilot. The company’s competitor Binance is currently at 1.4 stars with their profile currently going under review on Trustpilot. 

Apps and Website

Crypto.com offers multiple apps for mobile, web apps, and browser-based applications. Multiple app options make the platform easily accessible to different segments of traders. Mobile apps allow users to stay on top of trading opportunities and their portfolio quite easily. Professional traders may prefer the web app more for its advanced features.

The company has an Onchain (formerly DeFi Wallet) option. This account is best suited for DeFi and Web3 users. Onchain is a non-custodial platform which means users keep their private keys instead of a third party. 

You can find the key features of Crypto.com’s platform in the following table: 

Trading Fees

Crypto exchanges charge different types of fees that traders should know about. Otherwise, such fees come as an unpleasant surprise. These fees include deposit fees, withdrawal fees, overnight swap fees, account maintenance fees, inactivity fees, currency conversion fees, stop order fees, taker fees, and maker fees. 

The company has a very straightforward and transparent approach towards all these fees. All the updated fees can be found on the company’s website. Like most crypto exchanges, Crypto.com charges its customers account maintenance fees, taker fees, maker fees, stop order fees, and withdrawal fees. 

But a good thing is that the company does not charge deposit fees, withdrawal fees, currency conversion fees, and inactivity fees. In addition, there is no minimum deposit threshold. Users can start trading with a minimal balance. 

Deposit and Withdrawal Methods

Crypto traders have to frequently make deposits and withdrawals with their crypto exchanges. Therefore, it is highly recommended to check the payment options available with an exchange. 

Crypto.com makes deposits/withdrawals seamless by offering multiple payment channels and currencies.

Deposit Options 

Traders can make deposits via debit/credit cards (Visa and Mastercard), bank transfers, Google Pay, Apple Pay, and crypto transfers. 

Withdrawal Options

Withdrawals can be made with debit cards, credit cards, cryptocurrencies, and bank transfers.

Crypto.com Pay

Instead of withdrawing funds, you can use your Cryoto.com wallet as a payment method as well. You can visit a merchant that accepts crypto payments and follow the instructions to complete a transaction. 

Users can also opt for a digital or physical prepaid Visa debit card from Crypto.com. There is up to 5% cashback on using Crypto.com for payments. 

Educational Material and Learning Hub

Trading crypto requires non-stop learning. One has to keep an eye on the latest trends, understand the basics, different trading and investing strategies, understand crypto terminologies, and much more. 

To help traders learn and understand different things about trading, crypto exchanges oftentimes have dedicated education hubs. Crypto.com is no different. In fact, the company’s trader education and training material is truly extensive. The material covers a lot from basic concepts to advanced trading strategies. 

You can find Crypto.com's trading material in 5 sections: Learn, University, Research, Bitcoin, and Market Updates. These sections have dozens of articles each covering surface level topics to advanced strategies. 

Besides the text content, the company also has a YouTube channel with a 106k+ subscribers. In our research, we found multiple live sessions for crypto traders on the company’s YouTube channel. 

Customer Support 

Like we always say in all our broker/trading platform/crypto exchange reviews, customer support makes or breaks the experience. In our reviews, we look at aspects like availability, channels (chat, email, and call), and languages. 

Crypto.com offers 24/7 customer support via chat and email ([email protected]). However, accessing support can be sometimes difficult due to long waiting queues.

Being a global crypto exchange with presence in more than 90 countries, the company offers support in 37 languages in total. 

You can find all the languages in the table below: 

Regulations

Crypto.com is a multi-regulated exchange with multiple regulations including from reputable tier-1 regulatory bodies in the US, EU, UK, and Australia. Licences from strict regulators means the crypto exchange has to comply with very high standards of operations. 

The company enforces AML (Anti-Money Laundering) and KYC (Know Your Customer) as part of its compliance. The products you can access significantly depend on your country of residence and the type of regulatory framework in place. 

You can find Crypto.com’s regulations and licences detailed data in the table below: 

Conclusion

All things considered, Crypto.com is one of the top crypto exchanges with many standout features and extensive range of crypto products. Multiple global and regional regulators add multiple layers of security and fraud prevention measures. The account funding options, multiple account types, and different apps serve the needs of many different types of traders. 

If you are wondering if it is worth it or not, it may be better to test the crypto exchange with small investments. The demo account and no minimal deposit requirement makes testing the platform quite easy.