Capital Index Review

Capital Index is a UK-based online trading platform that offers traders a wide range of financial instruments worldwide. Since it was established in 2014, the broker has remained committed to providing its clients with a secure and transparent trading environment.

Notable financial bodies regulate the activities of Capital Index, and the broker offers a broad range of trading services, including forex and CFDs. The company offers competitive trading conditions such as low spreads, fast order execution, and no commissions on most trades. Another feature that distinguishes the broker is the customizable and user-friendly Capital Index MT4 trading platform.

In addition to its trading services, Capital Index provides traders with a range of educational resources. These resources were designed to help traders stay informed about market trends and make informed trading decisions. 

Capital Index has received recognition for its commitment to excellence in the online trading industry as a testament to its dedication to providing high-quality trading services and support to its clients. This Capital Index broker review gathered that some of its awards are; The Online Personal Wealth Awards 2016 and the Best Forex STP Broker Award 2016.

Supported Countries

Capital Index seeks to offer its services to as many regions as possible hence, it accepts traders from different countries such as India, the United Kingdom, the United States, the Philippines, Australia, South Africa, Canada, New Zealand, Nigeria, Spain, Singapore, Qatar, Thailand, Kuwait, Sweden, United Arab Emirates, Denmark, France, Italy, Hong Kong, Saudi Arabia, Norway, and Germany. 

However, due to local laws restrictions, traders residing in countries such as the United States, Maldives, Afghanistan, Belgium, Côte d'Ivoire, Mali, Venezuela, Ukraine, Libya, Sudan, Guinea-Bissau, Central African Republic, Yemen, Iraq, South Sudan, Korea, Congo, Iran, Zimbabwe, Pakistan, Burundi, Liberia, Russian Federation, Guinea, Lebanon, Syrian Arab Republic and Somalia are excluded from accessing Capital Index's offering. 

Please note that citizens from this country can trade on Capital Index if they reside in regions where the broker is licensed. Similarly, active traders will not be able to access the trading platform if they relocate to any of the above-restricted countries

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Customer Service Rating

As of May 2023, Capital Interest had an overall rating of 3.0/5 on Trustpilot based on 52 reviews. These reviews were primarily positive, with 61% of its customers rating it a 5-star. This rating suggests that many traders are satisfied with the broker's services.

The positive reviews praised the broker for its competitive trading conditions and customer service. There seems to be a divide in the clients' perspective of its customer service. On the one hand, some traders expressed dissatisfaction over long wait times, difficulty getting in touch with customer support over withdrawal processing, and having their accounts locked or suspended due to verification issues. In contrast, some spoke highly of the customer care representatives.

Generally, the negative reviews often focused on delays in processing withdrawals and difficulties verifying accounts. This CapitalIndex review suggests that traders with this difficulty contact the appropriate customer support hotline to resolve these issues. 

Capital Index Trading Platform

The trading platform on Capital Index is the popular MetaTrader 4 platform. More details of the trading platform are further discussed.

• MetaTrader 4 (MT4): Capital Index MT4 platform is widely known as one of the industry's most versatile and user-friendly trading platforms; hence, it is trusted by millions of traders globally. Also, it is available for desktop and mobile trading, allowing traders to stay connected to the markets whenever they choose. One of the key advantages of using Capital Index MT4 is the range of powerful analytical tools and charting features available on the platform. These tools allow traders to conduct technical analysis and track market trends in real-time, which is essential for making informed trading decisions. In addition, MT4 also offers a range of customization options, which allows traders to tailor the platform to their individual preferences and trading strategies. For example, traders can create custom indicators and trading algorithms and access a wide range of third-party plugins and applications to enhance their trading experience. Another benefit of the Capital Index MT4 is the ability to trade on the go using the mobile app. This app is available for iOS and Android devices and allows traders to manage their accounts, place trades, and access real-time market data while on the go.

Type of Capital Index Trading Accounts

Unlike its single trading platform, Capital Index offers its clients a variety of trading accounts; Advanced, Pro, and Black. Each account has its unique features, and traders can choose the one that best suits their trading needs. More details are discussed below.

• Advanced Account: This account is the most basic of all the trading accounts on the Capital Index. It is suitable for beginner traders who are just starting and want to get a feel for the markets before committing to higher deposits. The Advanced account requires a minimum deposit of $100 and offers a leverage of up to 1:200. The account is commission-free, and its spreads starts from as low as 1.4 pips.

• Pro Account: This account is designed for more experienced traders looking for more advanced trading tools and resources. A minimum deposit of $10,000 is required to open the account. Like the Advanced account, the Pro account also offers a leverage of up to 1:200, but its spreads start from 1 pips. 

• Black Account: This is the most advanced account type on Capital Index. It is designed for professional traders with a lot of experience looking for the best possible trading conditions. However, this account is on a separate website, and traders can only access it by invitation. The minimum deposit required on the Black account is €50,000. The spreads on this account start from 0.4 pips.

• Demo Account: The Capital Index demo account is a simulated trading account designed to help traders practice trading strategies without risking real money. Therefore, beginner traders who are still learning the basics of trading and want to gain experience before trading with real money are advised to start with the demo account. The account is free and offers traders access to all the same features as live trading accounts. 

Trading denominations

Unlike many other brokers, only three base currencies are available for trading on the Capital Index offers platform. These three currency bases are the US dollar (USD), the British pound sterling (GBP), and the euro (EUR). 

As a result of this, traders can choose to deposit and withdraw funds on the platform in any of these three currencies depending on major factors such as their location, conversion rate, trading volume, and personal preference.

Company Structure

Capital Index is a global trading brokerage firm that operates in different regions across the globe. The company has its headquarters in the UK and subsidiaries and affiliates in various countries, such as Australia, Cyprus, and the Bahamas. These subsidiaries operate under local regulatory authorities and comply with local laws and regulations. 

At Capital Index, a team of experienced workers oversees the company's various activities and operations. This Capital Index review deduced that the team's top priority is to ensure that the company operates within regulatory guidelines and that clients are impressed and satisfied. 

Licenses and Regulatory Compliance

As a broker with a presence in various jurisdictions, Capital Index is regulated and authorized by the financial regulatory authorities in regions where it is physically located. These include:

• Securities Commission of the Bahama (SCB): Capital Index (Global) Limited operates in the Bahamas under the supervision of the SCB. The company operates with registration number SIA-F199.

• Australian Securities and Investments Commission (ASIC): The company operates as Forex CFDs (trading name of Trade Nation Australia Pty Ltd) in Australia under Australian Financial Services License No. 422661.

• Cyprus Securities and Exchange Commission (CySEC): Capital Index (Cyprus) Ltd operations in Cyprus are authorized and regulated by CySEC under license number 249/14.

• Financial Conduct Authority (FCA): The FCA regulates the activities of Capital Index (UK) Limited, which operates under the registration number FRN 709693.

Customer Support

Capital Index is dedicated to providing excellent customer support to its clients. The company offers a range of support options, including email, phone, live chat, and social media. 

The support team is available during trading hours to answer clients' questions or address their concerns. In addition to these support options, Capital Index also has a comprehensive FAQ section on its website where clients can find answers to common questions related to account registration, funding and withdrawal, and trading platform usage.

Clients can also access various educational resources on the Capital Index website, including webinars and trading guides. These resources can help clients improve their trading skills and guide their trading decisions. The company is consistently trying to improve its customer support services, which this  CapitalIndex review believes could be much better.

Customer Protection

As a regulated broker, Capital Index is saddled with the responsibility to protect the funds of its clients as well as their trading information and personal data. To achieve this, the company has put some measures in place. They include:

• Account Segregation: This is one key protection available to clients at Capital Index. This means that client funds are held in separate bank accounts from the company's operating funds, ensuring that client funds are safe and untouchable in the event of the company's insolvency.

• Financial Services Compensation Scheme(FSCS): Capital Index provides clients with access to the compensation scheme, which can provide compensation of up to £85,000 per eligible client in the event of the company's insolvency. 

• Data Protection: Capital Index ensures that client data is kept secure. The company uses advanced encryption technology to protect client information and adheres to strict data protection regulations.

Trading Information

Although Capital Index has limited asset offerings compared to other brokers, a range of trading products is still available to suit the needs of its different client base. These details are discussed in the succeeding sections.

Tradable Instruments

The products available on the Capital Index platform are:

• Forex: Our Capital Index broker review discovered that the broker offers forex trading on more than 60 currency pairs, including majors, minors, and exotics pairs. Clients can trade with competitive spreads and leverage of up to 1:200.

• Indices: With Capital Index, traders can access a range of global indices, including NASDAQ, S&P 500, and FTSE 100.

• Commodities: Traders using Capital Index have access to a range of popular commodities, such as gold, silver, oil, and natural gas. Clients can take advantage of the leverage of up to 1:100 and trade with competitive spreads.

• Precious Metals: Traders can access precious metals such as gold and platinum.

• Shares: Shares trading is also available on the platform, with access to a range of international shares from major markets, such as the UK, US, and Europe. Clients can trade with low commissions and competitive spreads on this broker's platform.

Capital Index Leverage

Capital Index offers leverage that is competitive with industry standards. However, leverage levels vary depending on the trading products and account type. For forex trading, clients can access leverage of up to 1:200, while indices trading, commodities trading, and shares trading have a leverage of up to 1:20. 

Deposits and Withdrawals

Capital Index does not charge deposit fees; it only requires a minimum deposit to open an account. However, this deposit varies depending on the type of account. As discussed earlier in the overview section, the minimum deposit ranges from $100 to $50,000. On the other hand, withdrawals are free except for a request for same-day withdrawal. 

There are only two deposit and withdrawal options on Capital Index. This Capital Index forex broker review agrees that the broker’s deposit and withdrawal methods are limited compared to the available options on other platforms. 

It is also worthy of note that Capital Index does not permit deposits and withdrawals by third-party accounts, as it is against the Anti-Money Laundering policy. Another thing to note is that withdrawals are limited to only twice a day, wherein identity verification may be required. 

Deposits

Withdrawals

Trading Education and Training

Capital Index provides its clients with various educational resources to help them improve their trading skills and knowledge. These resources are free and can be accessed by all platform-registered users.

Capital Index offers a range of trading tools that can help traders to analyze the markets and make informed trading decisions. These tools include various charting tools, economic calendars, and news feeds. The broker also provides a glossary of trading terms, which can be particularly helpful for beginners unfamiliar with some of the terminology used in the trading industry.

Capital Index also offers a series of trading guides, which provide step-by-step instructions on how to use the platform and execute different types of trades. These guides cover everything from placing a basic forex trade to executing more complex options trades.

With these resources, traders are guaranteed a seamless trading experience on the platform. They will also learn to maximize profits over time.

FAQs

• What is the minimum deposit required to open an account with Capital Index?

The minimum deposit required on Capital Index depends on the type of account. The Advanced account costs $100, while $10,000 is required for a Pro account. The Black account, which is on an invite basis, requires €50,000.

• Is Capital Index available in the U.S.?

Yes, Capital Index is available in the U.S. and is subject to full regulatory compliance of the U.S. financial market.

• What are the tradable instruments available on Capital Index?

Clients trading on Capital Index can access various trading instruments from forex, commodities, indices, precious metals, and shares.

Conclusion

Capital Index is an online broker suitable for traders of all levels. It offers a user-friendly platform that provides an array of trading products for clients to choose and trade conveniently. 

Additionally, its commitment to ensuring customer protection and helping clients improve their knowledge and trading skills provides clients with a sense of security and earns it a spot on the list of leading brokers. For more top brokers, make sure to check out our XM review.