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We want to welcome you to our comprehensive Alpari review. Whether you’re an experienced trader looking to explore different brokers or a beginner, you’ll find this review helpful....
We want to welcome you to our comprehensive Alpari review. Whether you’re an experienced trader looking to explore different brokers or a beginner, you’ll find this review helpful. At TopBrokers, we specialize in providing traders with firsthand knowledge and understand the importance of making informed decisions. This is why we’re committed to providing the most thorough broker reviews and resources.
Deciphering all the broker options can be overwhelming. Here, we’ve looked at important criteria points to assess how Alpari performs and compares to other top brokers. Consider this your ultimate guide to understanding Alpari to make the most educated choice.
Let’s begin!
TL;DR: Key Takeaways
Alpari has a reputation spanning more than 25 years, making it one of the most well-established forex brokers.
Alpari has a global presence, offering a diverse range of trading products around the world.
We considered key criteria in this Alpari review. These include regulation, trading platforms, customer support, and more.
Alpari’s strong points include competitive spreads, MetaTrader platforms, zero commissions, and more.
You’ll also discover areas for improvement, such as withdrawal methods and site performance.
It’s important to consider alternatives to Alpari when making a decision.
Always consult multiple Alpari reviews and assessments to form a complete picture of Alpari’s offerings.
Criteria Breakdown
When choosing a broker, it’s important to determine if their capabilities are a good fit for your trading needs. Each time we dive into a broker review, there are certain criteria that we consider non-negotiable. We have ten criteria points that serve as a framework, highlighting the broker’s strengths and weaknesses.
As you’re reading through our comprehensive Alpari review, consider how these criteria points align with your trading goals.
Criteria
Description
Regulation and Licensing
Ensure the broker is regulated by reputable financial authorities to protect your interests.
Trading Platforms
Evaluate the user-friendliness, features, and compatibility of the trading platforms offered.
Account Types and Minimum Deposits
Assess if the account types and minimum deposit requirements align with your trading goals and capital.
Trading Instruments
Check if the broker offers a diverse range of currency pairs, CFDs, and other instruments you wish to trade.
Spreads and Commissions
Compare the spreads, commissions, and overall trading costs across different brokers.
Leverage and Margin Requirements
Understand the leverage offered and margin requirements to manage your risk effectively.
Deposit and Withdrawal Methods
Ensure the broker provides convenient and secure deposit and withdrawal options.
Customer Support
Evaluate the quality and availability of customer support services.
Educational Resources
Assess the broker’s educational materials, tools, and resources for traders.
Reputation and Reviews
Read reviews from other traders and industry experts to gauge the broker’s reputation.
What is Alpari Best Known For?
Description
Alpari stands out as one of the most well-established financial trading brokers in the world. Alpari entered the global market more than twenty-five years ago in 1998. With a presence lasting nearly as long as the average household has had access to the internet, Alpari stands out for a number of reasons.
Alpari has been the go-to online broker for more than a million clients worldwide. They currently serve clients in more than 150 countries, offering a diverse range of trading instruments.
To reach this level, Alpari has built a reputation of trust and transparency. They’ve earned accolades that include the Forex Expo Dubai 2021 award and Finance Magnates Awards, among others.
With a list of benefits that includes user-friendly trading platforms, competitive spreads, strong regulation, and educational resources, Alpari stands out.
Let’s take a closer look at the areas where Alpari outshines competitors, along with areas of potential improvement.
Features
Range of Markets: For traders looking to diversify their portfolios, Alpari offers a range of markets to choose from. From forex and commodities to indices and crypto, Alpari meets the demands of today’s traders.
Alpari Cashback: Alpari is one of the few online brokers that offers such a robust loyalty program. Clients can earn ALP points, which can be applied toward cash, refunds, and discounts.
Multilingual Customer Support: With an expansive global presence, meeting the customer care needs of all clients is essential. Alpari takes customer support a step further with its multilingual customer support team.
Analysis Tools: Alpari’s analysis tools are top-tier. These include trading signals for Autochartist, indicators, holiday schedules, and key analysis insights that can affect trades.
FXStreet: Stay up to date when trading through Alpari with access to FXStreet. This is your daily resource for industry news, insights, exchange rates, economic calendar, and more.
Strong Online Presence: This might seem like an unimportant detail, but it’s actually far from it. Alpari connects with clients through top social media channels, where they provide deeper insights and real-time updates.
Pros
Competitive Spreads
We feel that Alpari’s competitive spreads set them slightly apart in the trading industry. With floating spreads that are super tight and responsive to the market, there is a noticeable positive impact on profitability.
Comprehensive Educational Resources
Online brokers recognize the value of providing educational resources to attract new clients. Alpari doesn’t offer the most extensive resource library but they do offer educational material covering a range of key topics. We appreciate how they cover the basics, along with providing higher-level trading information and insights.
Robust Customer Support
Alpari clients benefit from a supportive, knowledgeable customer support team. Alpari customer support can be reached via phone, chat, or email, and is available in multiple languages.
Cons
Limited Deposit and Withdrawal Options
Alpari’s deposit and withdrawal methods could be more expensive. Clients who prefer alternative payment methods might want to consider a different broker, as Alpari’s offerings are fairly streamlined.
Occasional Platform Glitches
Few things are more frustrating than being mid-trade and having the platform glitch. This doesn’t happen frequently, but it does happen at a rate that seems to be higher than Alpari’s competitors. The glitches appear to happen most frequently during peak times.
Reports of glitches were more common in the past than we’re seeing currently. While we don’t think this is a make-or-break detail on its own, it’s one to consider.
Limited Regulatory Oversight in Certain Regions
We consider this a slightly weak area for Alpari. First, let us say that they are regulated by agencies including FSC, NAFD, FSA, and AFD. However, their regulatory oversight in some regions is limited, lacking regulation from a top-tier regulator.
Criteria Evaluation
Regulation and Licensing 4/5
Regulation with top-tier authorities ensures that a broker adheres to the best ethical and financial practices. For clients, regulation and licensing provide security and peace of mind that their finances are protected.
Alpari is regulated by respected authorities, and it offers an above-average safety profile. According to Alpair, they are regulated by Mwali International Services Authorities under the license number T2023236.
The weak point we found in our assessment of Alpari is that this top-tier regulation status doesn’t apply to all regions, leaving some clients open to vulnerabilities.
Trading Platforms 4/5
Alpari offers MetaTrader 4 (MT 4) and MetaTrader 5 (MT 5) as their trading platforms. MT 4 and MT 5 are among the most popular trading platforms used by traders globally. There are similarities between the two platforms, but the important details can be found in how they are different.
Overall, MT 5 offers more robust features, however, MT 4 is best suited for trading commodities, forex, metals, and indices. With MetaTrader 5, there is also access to stocks, along with advanced trading tools and more extensive trading options.
Both of the MetaTrader platforms are known for their user-friendly interfaces and popularity, especially among forex traders.
Additionally, Alpari also offers its own mobile trading app, which is a great option for new traders. It can be downloaded on both iOS and Android devices, putting easy trading in the palm of your hand.
Account Types and Minimum Deposits 4/5
Alpari clients have their choice of multiple account types. It’s important to note that Alpari is separate from Alpari International, which has currently ceased operations. Alpari International offered more account types than Alpari.
Current account types include:
Pro ECN: This is Alpari’s top-tier account for advanced traders. Zero spreads, combined with low, transparent commission fees is an attractive option. The minimum deposit with the Pro ECN account is $500.
ECN: Traders looking for tight spreads and a relatively low minimum deposit amount of $300 will prefer the ECN account. This account also offers zero commission and compatibility with MarketTrader 4.
Standard: This is the best account for new traders. The standard account requires a minimum deposit of only $50. Opening a standard count will provide clients with access to all trading instruments.
Demo Account: Alpari offers a free demo account to try out the platform. The demo account is ideal for new traders and those who want to familiarize themselves with Alpari before investing.
Trading Instruments 4.5/5
One of the biggest benefits of choosing an Alpari broker is their diverse range of trading instruments. These include forex, commodities, stocks, indices, crypto, and metals. This range of trading instruments offers clients the ability to diversify their portfolios and explore new trading opportunities.
Spreads and Commissions 4
Alpari is competitive with other top online brokers in the area of spreads and commissions. Currently, they offer spreads starting at zero, and low commissions. There are zero commissions with their Standard and ECN accounts. With the Pro ECN account, commissions range based on the type of trading instrument.
Forex, metals, and CFDs are charged a commission of $25 per million notional. There is a 0.05% commission notional on crypto, and a $0.02 per side commission on stock CFD using MetaTrader 5 only.
Leverage and Margin Requirements 4/5
We consider leverage and margin requirements to be an important component of our Alpari broker review. Leverage is used to enhance buying power by essentially borrowing from the broker. A leverage ratio of 1:100 indicates a broker will offer 100 dollars for each dollar of client capital.
The leverage offered by Alpari depends on the market, size of trade, and account type. Alpari offers a leverage of up to 1:3000.
Because leverages come with a risk to a broker, they require a margin to protect their assets. A margin is akin to a client’s downpayment for leverage. It’s there to cover any losses from trading. Alpari doesn’t offer a single margin level. Instead, it’s calculated per basis, combining factors such as the type of trading instrument and account level.
Deposit and Withdrawal Methods 4/5
Today’s top online brokers offer a range of deposit and withdrawal methods, providing a high level of flexibility. In our opinion, Alpari falls in the middle of the road on this. They have all the basics covered, with credit, debit, wire transfers, crypto, E-wallets, and some local payment solutions.
While minimum deposits are depending on the account type, there is no maximum for deposits or withdrawals. Be aware that there are withdrawal fees charged by some methods supported by Alpari.
Customer Support 4/5
Alpari earns a decent score for customer support. Like most online brokers, there are some pain points with response times and issue resolution. However, overall, the level of client satisfaction with customer support is above average.
There are multiple avenues for connecting with the Alpari customer support team. They can be reached via phone, email, and chat. Because Alpari has a global presence, they do prioritize having a multilingual support team to meet every client’s needs.
Educational Resources 4/5
Alpari offers educational resources that are designed to educate and instill confidence in novice traders. Along with this, they also offer continual learning opportunities for traders who are navigating the complexities of advanced trading.
Educational resources include in-depth guides into various trading instruments. Throughout its site, Alpari also infuses educational content into each area of interest.
Community Reviews and Expert Recommendations
Choosing the best online broker is important. You’ll often find meaningful details when looking at client community reviews and advice from experts. Consulting multiple sources, from forums to industry publications, will provide the most comprehensive snapshot of what’s offered. We feel it’s always important to acknowledge that an individual experience rarely defines a broker’s quality or capabilities. However, trends that pop up in community reviews are worth noting.
Across the board, we see Alpari receive praise for competitive spreads and user-friendly MetaTrader platforms. The opportunity to diversify portfolios with a range of trading instruments is also repeatedly noted as a plus.
Still, there are a few areas where community forums and experts express caution. We’ve noted more than one mention of concerns over the lack of regulation in some regions. However, this is balanced by other expert input of Alpari being one of the safest and most trustworthy online brokers. While the MetaTrader platforms are well-received, some in the community wish there was a more diverse range of platforms available.
Overall, experts tend to give Alpari above-average reviews, while the community leans more toward the middle average.
Pricing
When choosing an online broker, it’s advisable to carefully review the pricing and fee structure. This is a main area of comparison between brokers and can be a make-or-break detail for many traders.
Alpari doesn’t offer an across-the-board type of pricing structure. Instead, they offer a varying pricing structure designed to appeal to the different needs and preferences of their clients.
Currently, commissions are charged with the Pro ECN account. However, the fees are competitive and transparent, based on the type of trading instrument. The Standard and ECN accounts are zero commission. Apari is also known for competitive spreads, leading to higher profitability potential.
Alpari does reserve the right to charge an inactivity fee on dormant accounts. Accounts that have been inactive for three months (90 days) may be charged an inactivity fee of $10 per month.
Additionally, Alapri offers an incentivized Cash Back program. Certain actions are eligible to receive ALP Points. These points can later be exchanged for cash or discounts. All active clients are automatically enrolled in the Cash Back program. Trading transactions allow clients to move through the different tiers of the program. With this program, the higher the tier achieved, the greater the benefits are.
Where to Find Alpari
Alpari is a broker with a global presence, however, it’s easy to sign up for an account. All Alpari services are accessible through the official Alpari website. Here, you’ll find information on how to open an account and access all of Alpari’s features and resources.
If you’d like to get a better feel for Alpari, you can also check them out on various social media platforms. Alpari has a strong presence on Instagram, Facebook, and X. These are great resources for staying up-to-date on the latest trading news and promotions.
Alternatives to Alpari
Alpari has a strong presence in the global trading industry. They’re reputable and well-established, however, this doesn’t mean they’re the best broker for everyone. It’s important to explore different brokers to find the one that is best aligned with your trading needs and goals.
After completing our Alpari review, we researched to find the best alternatives to Alpari. In our findings, Forex.com and eToro emerge as the most comparable, while still offering unique features. We also want to encourage you to visit TopBrokersand explore our professional, comprehensive broker reviews.
Forex.com
Forex.com is one of the most trusted forex brokers in the world. They are regulated by eight top-tier authorities throughout the world and offer robust security. They currently hold more than $7 billion in client assets. Forex.com offers great account options, including Spread Only, RAW Pricing, and a MetaTrader account.
In our opinion, Forex.com offers a solid, comprehensive trading experience. We’re especially impressed with their educational resources. Educational Resources are designed for every experience level, from beginner to advanced. They offer a self-assessment quiz if you’re not sure where you fall on that spectrum.
In the end, Forex.com appeals to all levels of traders who are seeking a comprehensive, well-rounded trading experience.
To sign up with Forex.com, use the link below associated with your location.
eToro is one of the world’s leadingonline brokers. With more than 35 million traders, eToro stands out as a well-respected and trusted broker. Of all their features, it’s their social investing platform that really stands out. This is a great platform for new traders to learn from and gain insights from advanced traders.
Trading options with eToro include crypto, ETFs, indices, stocks, commodities, and currencies. There’s enough here to add good diversity to an investment portfolio. They also offer an eToro Academy with extensive learning resources, along with the CopyTrader platform.
To learn more about eToro, visit their website or check out our full eToro review.
Final Thoughts
Here we are at the end of our Alpari review. We’ve offered a comprehensive guide on Alpari’s strengths and weaknesses. We hope this information, along with your own research, will determine if Alpari is right for your needs. At TopBrokers, we want to do our part to ensure you have all the critical information you need.
A few key points about Alpari that we covered include:
Alpari is one of the oldest, most well-established online brokers with more than 25 years of experience.
With Alpari, you get a broker with an expansive global presence.
Alpari offers a diverse range of trading instruments, competitive spreads, and top trading platforms.
Customer support is solid, helping to relieve pain points on your trading journey.
We’d like to see Alpari work with more top-tier regulation authorities.
Some updating would be beneficial in addressing certain client complaints.
Whether Alpari is a matter of personal preference. Review Alapri yourself by researching and trying a demo account. Try other online brokers to see how they compare. At TopBrokers, we strive to provide comprehensive reviews of top brokers, as well as additional insights, like price action trading strategy.
Remember to visit the Alpari website to explore what sets them apart, and stay committed to staying informed. At TopBrokers, we provide you with information, expert advice, and the resources needed for navigating the world of forex trading.
Read real reviews from traders all over the world:
H
Harman Sairani
19 January 2022
Advantages:Pamm
Disadvantages:Is it true or not?
Pamm systems return monthly?!
r
rob
30 November 2020
Advantages:decent copy trade
Disadvantages:Not many options for deposits and very expensive to withdraw your funds
I am struggling with my withdrawal request, they have rejected my request despite their Operations department telling me by email tat they will proceed with my withdrawal request. I will update you about my situation
Alpari International offers its clients a variety of trading account types to suit their unique trading styles and experience levels. In addition to the standard demo account, the Broker provides six different account types that use real money. Let’s take a closer look at each one.
Forex Standard Account
This is a great choice for intermediate traders. It provides a user-friendly and safe trading environment with floating leverage up to 1:1000 and no commission charges. With a minimum deposit of just $100, traders can start executing trades with narrow spreads from 1.2 pips on popular currency pairs.
Forex Micro Account
This is an ideal option for beginner traders. This Alpari trading account operates like a traditional account but allows traders to execute trades in cents. It’s perfect for testing trading strategies or practicing trading skills. With a minimum deposit of only $5, beginner traders can start trading with floating leverage up to 1:400 and narrow spreads from 1.7 pips.
Forex ECN Account
This is tailored towards Advanced traders looking for a more immersive trading experience. This account offers flexible, transparent, and efficient trading conditions with floating leverage up to 1:1000. Traders receive the best bid/ask prices from trusted liquidity providers, allowing for more efficient trades. With a minimum deposit of $500 and commission charges of $1.5 per lot per side, traders can expect narrow spreads from 0.4 pips.
Forex Pro Account
This Alpari trading account is for professional investors, active traders, and hedge fund managers. It offers the best liquidity, faster trade execution speeds, and the tightest spreads imaginable. With floating leverage up to 1:300 and no commission charges, this account maximizes the trading strategy of experienced traders who know what they want from their trading accounts. The minimum Deposit for this account is $25,000.
alpari.binary - Alpari
Trading 24 hours a day
Deposit currency
USD
EUR
RUB
Trading instruments
Forex
Number of currency pairs: 6
AUD
BGN
EUR
GBP
NZD
USD
Execution type
market
Spread type
Floating
Decimal places
5
Other
Swap free
VIP account
Phone trading
Scalping
Hedging
Spread type
Trading with expert
Trading 24 hours a day
Trailing stop
Interest on free balance
Mailing the documents
ecn.mt5 - Alpari
Availability of a VIP account
Scalping
Hedging
Trading with expert advisers
Trading 24 hours a day
Trailing stop
Deposit currency
USD
EUR
RUB
Trading instruments
Forex
1:100
Number of currency pairs: 6
AUD
CAD
EUR
GBP
NZD
USD
CFD's
1:100
Amount of assets: 59
Indices
Products
Metals
1:100
Gold
Silver
Energy Source
1:100
Oil
Gas
Stop Out
60 %
Minimum position size
0.01 units
Maximum position size
100 units
Execution type
market
Spread type
Floating
Decimal places
5
Locked Margin Level
50 %
Commission
16 USD
Other
Swap free
VIP account
Phone trading
Scalping
Hedging
Spread type
Trading with expert
Trading 24 hours a day
Trailing stop
Interest on free balance
Mailing the documents
standard.mt5 - Alpari
Scalping
Hedging
Trading with expert advisers
Trading 24 hours a day
Trailing stop
Deposit currency
USD
EUR
RUB
Trading instruments
Forex
1:100
Number of currency pairs: 6
AUD
CAD
EUR
GBP
NZD
USD
Metals
1:100
Gold
Silver
Stop Out
20 %
Minimum position size
0.01 units
Maximum position size
100 units
Execution type
instant
Spread type
Floating
Decimal places
5
Locked Margin Level
50 %
Other
Swap free
VIP account
Phone trading
Scalping
Hedging
Spread type
Trading with expert
Trading 24 hours a day
Trailing stop
Interest on free balance
Mailing the documents
nano.mt4 - Alpari
Scalping
Hedging
Trading with expert advisers
Trading 24 hours a day
Trailing stop
Deposit currency
EUR
USD
Trading instruments
Forex
1:500
Number of currency pairs: 15
AUD
CAD
CHF
EUR
JPY
DKK
GBP
NOK
NZD
RUB
SEK
SGD
MXN
PLN
ZAR
Metals
1:500
Gold
Silver
Stop Out
10%
Minimum position size
0.01 units
Maximum position size
100 units
Execution type
instant
Spread type
Floating
Decimal places
4
Locked Margin Level
50%
Other
Swap free
VIP account
Phone trading
Scalping
Hedging
Spread type
Trading with expert
Trading 24 hours a day
Trailing stop
Interest on free balance
Mailing the documents
pro-ecn.mt4 - Alpari
Scalping
Hedging
Trading with expert advisers
Trading 24 hours a day
Trailing stop
Deposit currency
USD
EUR
RUB
Trading instruments
Forex
1:500
Number of currency pairs: 16
AUD
CAD
CHF
EUR
JPY
DKK
GBP
NOK
NZD
RUB
SEK
SGD
USD
MXN
PLN
ZAR
CFD's
1:500
Amount of assets: 59
Indices
Products
Metals
1:500
Gold
Silver
Energy Source
1:500
Oil
Gas
Stop Out
60%
Minimum position size
0.01 units
Maximum position size
100 units
Execution type
market
Spread type
Floating
Decimal places
4
Locked Margin Level
50%
Other
Swap free
VIP account
Phone trading
Scalping
Hedging
Spread type
Trading with expert
Trading 24 hours a day
Trailing stop
Interest on free balance
Mailing the documents
ecn.mt4 - Alpari
Scalping
Hedging
Trading with expert advisers
Trading 24 hours a day
Trailing stop
Deposit currency
USD
EUR
RUB
Trading instruments
Forex
1:1000
Number of currency pairs: 16
AUD
CHF
EUR
JPY
DKK
GBP
NOK
NZD
RUB
SEK
SGD
MXN
PLN
ZAR
CAD
CNY
Metals
1:1000
Gold
Silver
Energy Source
1:1000
Oil
Gas
Stop Out
60%
Minimum position size
0.01 units
Maximum position size
100 units
Execution type
market
Spread type
Floating
Decimal places
4
Locked Margin Level
50%
Other
Swap free
VIP account
Phone trading
Scalping
Hedging
Spread type
Trading with expert
Trading 24 hours a day
Trailing stop
Interest on free balance
Mailing the documents
standard.mt4 - Alpari
Scalping
Hedging
Trading with expert advisers
Trading 24 hours a day
Trailing stop
Deposit currency
USD
EUR
RUB
Trading instruments
Forex
1:1000
Number of currency pairs: 16
AUD
CAD
CHF
EUR
JPY
GBP
NZD
USD
DKK
NOK
RUB
SEK
SGD
MXN
PLN
ZAR
Metals
1:1000
Gold
Silver
Stop Out
20%
Minimum position size
0.01 units
Maximum position size
100 units
Execution type
instant
Spread type
Floating
Decimal places
4
Locked Margin Level
50%
Other
Swap free
VIP account
Phone trading
Scalping
Hedging
Spread type
Trading with expert
Trading 24 hours a day
Trailing stop
Interest on free balance
Mailing the documents
Tradable instruments
Tradable instruments on Alpari trading platforms include:
Currencies
62
Commodities
6
Stocks
51
Indices
12
Cryptocurrencies
10
ETF
10
Bonds
9
Frequently asked questions
Find the right answer to your question below.
What is Alpari's minimum deposit requirement?
Alpari does require minimum deposits, but the amounts depend on the type of account. For Standard accounts, the minimum deposit is only $50. The ECN account requires a minimum deposit of $300, while the Pro ECN account requires $500.
It’s always important to review each account type and the associated benefits, and deposit requirements. If you have questions or need more clarification, Alpari’s customer support team can help.
Does Alpari offer Islamic/Sharia-compliant accounts?
Yes, Alpari does offer Islamic accounts. These are also known as Sharia-compliant accounts. The purpose of this type of account is they offer trading conditions that adhere to Islamic principles. These accounts are free from interest charges and overnight fees. Anyone interested in opening an Islamic account should contact Alpari’s customer support directly for assistance.
What trading platforms does Alpari offer?
The two main platforms offered by Alpari are MetaTrader 4 and MetaTrader 5. The MetaTrader platforms are among the most popular, and well-respected for their user-friend interfaces, especially in the forex trading community. MT4 and MT5 are also well-liked for their advanced charting tools and customization options.
Additionally, Alpari offers its own proprietary trading platform. All platforms offer compatibility across various devices and operating systems.
What is Alpari's reputation in the Forex trading community?
Alpari’s reputation in the forex trading industry is generally positive. However, it’s important to consult multiple resources for a more comprehensive snapshot of Alpari’s strengths and weaknesses.
Reputation-building features of Alpari include competitive spreads, user-friendly MetaTrader platforms, and diversified assets. A reliable customer support team also earns them accolades. However, there are some downsides as well. Limited withdrawal methods, regulation concerns, and occasional glitching are examples.
In the end, it’s smart to reference multiple reviews and community insights. Learn more about their strengths and weaknesses and compare those to your expectations. It’s difficult to attain a full, comprehensive view of Alpari from just one review alone. Also, consider opening a demo account to explore Alpari with zero risk.
How does Alpari's customer support compare to other Forex brokers?
Alpari is viewed as offering one of the better customer support teams among online brokers. Customer support can be reached through live chat, email, and phone. They also offer multilingual customer service options. Overall, Alpari has a reputation for addressing issues supporting queries quickly, and offering prompt responses.
As with any broker, there are inconsistencies with customer care. You can certainly find clients who have had less than positive customer support experience. The best approach is to look at customer support reviews with a general lens. Consider how Alpari performs overall, rather than looking at isolated incidents.
One more thing to note when choosing a forex broker is trading psychology. While this isn’t entirely rooted in customer support, it can be helpful to understand how psychology can influence individual experiences with a broker.