ACY.com review

Founded in 2013, ACY Securities primarily aims to provide traders with cutting-edge technology to navigate global financial markets efficiently. They’ve established a vast network of top-tier liquidity providers and invested in advanced trading platforms and technology to ensure swift and reliable execution for all traders using their ECN trading model.

ACY Securities holds dual regulatory certifications, offering access to over 1,600 assets on two widely used day trading platforms, MT4 and MT5. The company prides itself on delivering technologically advanced, cost-effective, and superior services, emphasizing state-of-the-art technology to support traders in achieving success.

In 2022, ACY Securities expanded its global presence by opening new offices in Jordan, Japan, and Melbourne, Australia. They also introduced over 200 new shared CFDs, bringing the total number of instruments available across MT4 and MT5 to 2,200+. Readers can explore ACY Securities’ fees, available assets, licensing, security measures, and more in this ACY Forex broker review. 

Supported Countries

ACY Securities is a global brand that welcomes clients from various parts of the world. Traders from countries like Australia, Thailand, Canada, the United Kingdom, South Africa, Singapore, Hong Kong, Malaysia, Bahrain, India, France, Germany, Norway, Sweden, Italy, Denmark, the United Arab Emirates, Saudi Arabia, Kuwait, Luxembourg, Qatar, Brazil, Bouvet Island, Cape Verde, the Cayman Islands, Chile, Colombia, Christmas Islands, Cuba, Costa Rica, Djibouti, the Dominican Republic, Ecuador, Egypt, El Salvador, Fiji, the Falkland Islands, French Guiana, Georgia, the Philippines, Saint Helena, Serbia, and Switzerland can freely use the broker platform.

However, it’s important to note that ACY Securities is not accessible to traders residing in the United States, Central African Republic, Congo, Guinea-Bissau, Iraq, Lebanon, Mali, Somalia, Sudan, Iran, Libya, Syria, or Yemen.

Customer Service Rating

ACY Forex Broker is a verified company on the Trustpilot platform, boasting a TrustScore of 4.1 stars out of 5 based on 116 reviews received over the years. Reviewers have applauded the platform for its successful and honest transactions, smooth money deposits and withdrawals, and the attentive support team’s continuous follow-up. Some users have expressed their satisfaction with the prompt responses and the wide range of trading products available, including stocks, commodities, indices, and currencies.

However, it’s important to acknowledge that not all feedback has been positive. Some clients have reported negative experiences with the support team, including unhelpful account managers. Additionally, there have been accusations of the broker manipulating stop loss and take profit settings, slowing down profits and speeding up losses. Others have faced difficulties withdrawing funds, with the broker citing “withdrawal requested has been paused” as a potential cause.

On ForexPeaceArmy, ACY brokers have received a total of 54 reviews, resulting in a lower score of 2.047 stars. The reviews on this platform mirror the concerns raised on Trustpilot, indicating a less favorable reputation.

ACY.COM Forex Trading Platforms

ACY Securities opts for the well-regarded MetaTrader platforms, known and trusted by traders worldwide. They utilize both MetaTrader 4 (MT4) and MetaTrader 5 (MT5), which cater to millions of traders across various devices, including desktop, web, and mobile. The MetaTrader app is available for Android and Apple iOS devices, making it accessible to a broad user base.

• MetaTrader 4 (MT4): This offers a variety of order types, 24 analytical tools, and 30 built-in technical indicators and chart types. It supports nine timeframes, enabling traders to access live quotes trade in 40 currency pairs, precious metals, and CFDs on Oil. MT4 is renowned for its one-click trading feature, supporting Expert Advisor (EA) trading strategies. It’s highly customizable, allowing users to tailor the platform to their trading preferences by adjusting the dashboard creating templates, profiles, and order tickets. The MT4 for Web platform offers users a wide range of tools and features. Traders can access it from various operating systems like Windows, Mac, and Linux.
• MetaTrader 5 (MT5): the successor to MT4, retains much of the same functionality and layout while introducing global stocks, additional chart timeframes, various order types, more technical indicators, depth of market (DOM) level II pricing, an integrated economic calendar, and a multi-currency strategy tester. With 21 different trading timeframes and more technical indicators, MT5 offers extensive flexibility for designing trading systems. Forex traders can combine trading robots and technical analysis to execute effective strategies, removing emotional biases, even during market news events. MT5 provides access to additional analysis tools, hedging capabilities, partial order filling, more order types, and full level 2 market depth.

Trading Denominations on ACY.COM

ACY Forex brokers provide flexibility to their clients by allowing them to choose the currency in which they want to designate their trading accounts. Traders have a range of currency options to select from, including USD, AUD, EUR, GBP, NZD, CAD, and JPY. This choice empowers traders to manage their accounts in a currency that best suits their preferences and trading needs.

Company Structure

ACY Capital Australia LLC is a registered and incorporated company in St Vincent and the Grenadines, bearing Company number 2610 LLC 2022. The official registered address is Suite 305, Griffith Corporate Centre, Beachmont, Kingstown. In 2022, ACY took significant steps to expand its global presence by establishing new offices in Jordan, Japan, and Melbourne, Australia.

It’s important to note that ACY Securities operates under the trading names of ACY AU and ACY LLC. Australian residents are welcomed to ACY AU, while non-Australians may opt for ACY LLC, subject to compliance with local laws and regulations. However, if you intend to trade with ACY Securities from the UK, there are certain limitations. Specifically, due to local regulatory restrictions, you won’t have the option to engage in CFD trading involving cryptocurrencies.

The ACY Forex broker claims to be dedicated to assisting individuals in achieving their goals through ethical means, making it an appealing workplace. The company employs experts from diverse backgrounds, all working to enhance customer and staff efficiency. Over the years, multiple industry awards and recognitions have acknowledged ACY’s commitment to excellence.

Notable accolades include the “Best Transparent Trading Broker” award at the Smart Vision Investment Expo Egypt 2022, the “Business Excellence Award 2022” presented by the Hong Kong Australia Business Association (NSW Chapter), and the “Best Overall Broker” title at the Fazzaco Expo Dubai 2022. ACY earned the “Premium Multi-Asset Broker in Asia” award in the FX168 2020 Brokers Billboard Annual Awards.

ACY.COM Forex Licenses and Regulatory Compliance

ACY operates under rigorous regulatory oversight in various jurisdictions, adhering to stringent industry standards:

• ACY Securities Pty Ltd (‘ACY AU’) is duly licensed and regulated by the Australian Securities and Investments Commission, holding the ASIC license number 403863.
• ACY Capital Australia LLC (‘ACY LLC’) is an incorporated entity based in St Vincent and the Grenadines, registered under Company number 2610 LLC 2022.

These regulatory measures underscore ACY’s commitment to maintaining a secure and compliant client trading environment.

ACY.COM Customer Protection

Given ACY’s strict regulatory oversight, it operates per regulatory guidelines. Both ACY AU and ACY LLC have put in place Professional Indemnity Insurance to safeguard their respective clients, a practice aligned with ASIC’s Regulatory Guide.

Client funds enjoy the security of being held in fully segregated trust accounts at Commonwealth Bank, completely separate from ACY’s corporate funds. ACY Securities collaborates with trusted financial institutions such as Commonwealth Bank Australia and HSBC, both of which hold AAA ratings. This partnership ensures the safekeeping of segregated accounts, a regulatory necessity.

To address any client concerns, ACY has established internal dispute resolution procedures, providing a mechanism for resolving client complaints effectively. Compliance with global anti-money laundering regulations seems to be a goal for the broker. ACY Securities requires all clients to furnish complete and accurate proof of identity and address when opening live trading accounts, in line with these regulations.

Regular maintenance and audits are conducted to uphold strict compliance standards. If you wish to access the ACY Securities Financial Services Guide (FSG) and Product Disclosure Statement (PDS), they are readily available upon request or during registration. ACY Securities appears to be deeply committed to upholding its privacy obligations, as outlined in the Privacy Policy Statement, and consistently adheres to privacy principles to protect its clients’ information.

Customer Service

ACY Broker claims to have a dedicated customer support team ready to service its clients by assisting around the clock from Monday to Friday. To ensure accessibility for clients from diverse backgrounds, ACY offers multilingual support. You can easily contact them through various channels, including phone, with the international contact number +61 2 9188 2999, email via [email protected], or by utilizing the live chat feature. ACY provides a comprehensive FAQ page for quick assistance, allowing clients to find answers to common questions and resolve issues independently.

Trading Information

ACY forex broker boasts competitive variable spreads, which are contingent on factors like your account type, the assets you trade, and prevailing market conditions. For ProZero and Bespoke accounts, spreads can go as low as 0.0 pips, while Standard accounts may experience spreads ranging from 2-3 pips.

Standard accounts do not entail commission charges, as these fees are already factored into the spread. Conversely, ProZero account holders can anticipate a commission fee of USD 6 / AUD 8.5 per full lot round turn for forex and metals. In contrast, Bespoke account holders enjoy a reduced commission of USD 5 / AUD 7. Indices and cryptocurrencies, however, do not incur commission charges.

ACY Securities simplifies the withdrawal process for Australian clients by offering up to three fee-free monthly withdrawals. Subsequent transactions will incur a fee of USD 25. A USD 25 service charge per withdrawal applies to clients receiving banks outside of Australia. It’s worth noting that Skrill imposes a 3% merchant fee per withdrawal. Deposits are free of charge for Australian users, but international clients may be subject to fees for international bank transfers.

ACY.COM Forex Leverage

ACY Securities offers leverage options that can vary, reaching up to 1:500, contingent upon the trader’s chosen account type and geographical location.

Deposits and Withdrawals

This broker promises clients seamless deposit and withdrawal processes. They offer a wide array of supported currencies and maintain a transparent fee structure to ensure a hassle-free financial experience.

Deposits

ACY Securities is dedicated to accommodating its global customer base by providing various payment methods, including wire transfers (both local and international), credit cards, debit cards, Skrill, Doku Wallet, POLi, PayPal, Neteller, FasaPay, Perfect Money, Trustly, and China UnionPay.

To make a deposit, clients can conveniently access their client portal, select “Cash Management,” and click on “Deposit.” It’s worth noting that ACY Securities does not impose deposit fees, though international bank transfers may incur additional charges. Typically, bank transfers take 2-3 business days, while card withdrawals may take 3-5 business days to process.

Withdrawals

Clients can initiate a withdrawal request through the Client Portal (Cloud Hub) for withdrawals. Withdrawal requests received before 14:00 AEST are usually processed on the same day, while those received after this time might be processed on the next business day. ACY Securities allows users to make up to three monthly free withdrawals to Australian banks. Any additional withdrawals or withdrawals to international banks will be subject to a $25 service charge. It’s important to note that Skrill imposes a 3% merchant fee per withdrawal.

ACY.COM Trading Education and Training

ACY offers a rich array of educational, research, and analysis tools, catering to both novice forex enthusiasts and experienced traders looking to enhance their knowledge and skills.

Educational Resources:

• E-books
• Webinars & Seminars
• Trading Courses
• How to Trade Forex Guides

News and Analysis Tools:

• Market Analysis
• Educational Insights
• Platform Updates
• Product Analysis
• Latest News Updates

TRADING TOOLS:

• Capitalise.ai
• MetaTrader Scripts
• Signal Start
• Forex VPS (Virtual Private Server)
• SoFinX

These comprehensive resources empower traders to stay informed, refine their strategies, and make well-informed decisions in the dynamic world of forex trading.

CONCLUSION

This ACY FX broker review sheds light on the key aspects of this reputable trading platform, ensuring you have a comprehensive understanding of what they offer: ACY Securities provides a reliable and versatile trading experience through the widely acclaimed MetaTrader 4 (MT4) and MetaTrader 5 (MT5) platforms. These user-friendly platforms cater to traders across various devices.

ACY Securities is  a regulated broker holding licenses and registrations from esteemed authorities. For example, ACY AU is regulated by the Australian Securities and Investments Commission (ASIC), reinforcing its commitment to compliance. ACY offers a range of account types, including Standard, ProZero, and Bespoke, allowing traders to select an account that aligns with their trading preferences and objectives. Traders can access leverage options of up to 1:500, contingent upon the chosen account type and location.

The broker allows clients to denominate their accounts in major currencies, including USD, AUD, EUR, GBP, NZD, CAD, and JPY. It also ensures convenient and secure transactions with various deposit and withdrawal methods, including wire transfers, credit cards, e-wallets, and more. The platform boasts a responsive and well-trained customer support team available 24/5 reachable through multiple channels, including phone, email, and live chat. They also provide an informative FAQ page for quick self-help.