RoboMarkets customer reviews

Dear dapmus, There is no Promotion Free Contests by RoboMarkets. If you have any further questions or need help with anything, please contact our 24/7 Customer Support. We will be happy to help! Regards, RoboMarkets

Pros: EU

Cons: contest

Why a european client can not enter in the contests

Dear Charles J. Cupp, If you already contacted our Live Support, please specify the date and the ticket number to help us solve the problems you encountered and provide a comprehensive answer. Otherwise, in order to solve your issue, you must create a ticket from your Members Area and submit it to Customer Support . We’re seeking to find out the reasons of what happened and hoping for your cooperation in resolving this matter. Regards, RoboMarkets

Pros: Very little.

Cons: Frequent communication interruptions and terminal freezes.

The RoboMarkets broker is a RoboForex project and is part of the same group of companies. When you go to the broker's website, you can immediately notice the logo and design familiar to experienced traders. But this is probably the end of it, since most of my friends, including me, have frequent communication interruptions and terminal freezes.

Dear Ivan Smn, RoboMarkets is a regulated broker that operates in strict adherence to all legislative and regulatory documents. Situations, when the Company refuses to perform its financial obligations owed to clients, are impossible. To get advice on the best way to withdraw funds, please contact the Company’s Payment department via a ticket from your Members Area. Regards, RoboMarkets

Pros: Nothing

Cons: SCAMMERS

I opened an account at Robomarkets six months ago. Based on the almost "zero" fees they state and the reviews seemed good to me to try. I was wrong. I only trade real stocks and so I chose "free account". The selection of shares is very poor, but I bought some shares. There was even a charge when shopping, although not high. There was no problem until I wanted to sell them. In a free account, you can only sell the entire volume of individual shares as you bought them, or none ... e.g. you have 100 shares. You can close a deal with the sale of 100 shares, you cannot sell only 50. Another annoying thing is withdrawal of funds. I sent funds to my account via my USD debit card for free. I wanted to use a transfer to my bank account for the withdrawal. The fee of 10 EUR does not seem small to me, but was OK. However, the transfer did not take place - since I used a debit card for the deposit, I have to make a transfer as a "Refund to the card" which means a fee of approximately 150 EUR in my case 6000 EUR. And there's another problem, I put Dollar right in. Now I withdraw Euros. Robomarket Exchange rate is not very good. Robomarkets offers a free withdrawal from your account every first and third Tuesday of the month as advertised. However they can deny it without giving a reason. At Support, they advised me that I could transfer funds to another debit card so I don't have to change currency. So I'm waiting 2 weeks to make the transfer for free. I successfully authorize a EUR debit card to make a "free" transfer on the first Tuesday. However, the transfer does not pass even 6 times - the authorization failed ... I'm contacting support that it doesn't work and that I'm not willing to pay the fee just because the transfer didn't go thru on "free Tuesday". Of course, the answer comes after Tuesday: The maximum withdrawal per card is 5000 EUR. I have to try to choose for 2x with a fee. So I got EUR right now. I need to convert for USD. Then refund on my card as no other transfer is possible for me. Then I can convert in my bank again. Not mentioned that I got more funds on Robomarket account so I will need to use also another withdrawal method with a fee. NOTHING ELSE THAN SCAMMERS.

Dear Andrea Mrvova, the situation you describe can’t have any concerns with our Company. RoboMarkets is a regulated broker that operates in strict adherence to all legislative and regulatory documents, which eliminate any possibilities of non-performance of financial obligations owed to our clients. Regards, RoboMarkets

Pros: None, 0 stars

Cons: - cheating with clients - if you are profitable they ll terminate your account without any reasons- refunds money doesn’t work they ll sent less or nothing ! - not recommend - scammers - after one month I can not get money out

They need to closed by regulator , this is scam , they terminate your account and don’t ll give back money got open positions ! It’s scam

Pros: Withdrawal and execution are fast

Cons: NONE

I’ve been using RoboMarkets for 7 months now, I started in the lockdown! It’s been good so far, I’ve been able to withdraw money from my account several times now. Support is solid as well. They are really smart and fast in responding to my concerns. Love also their regular bonuses and contests, really help beginner traders.

Dear Mikhael. We’d like to thank you for your positive review of our operations and activities and hope to live up to your expectations in the future. Regards, RoboMarkets

Pros: Quick execution, no delay in withdrawal

Cons: None

Nice broker. Been trading with RoboMarkets since 2016. Nice spreads, nice MT4 platform, quick execution of trades. Withdrawal has never been an issue with them. I get my money within 24 hours. I don’t understand all the negative comments here and other sites.

Dear Yaw. Thank you for your feedback and attention paid to our Company’s activities. In case you have any questions about order execution on the accounts at our Company, please contact the Dealing department via a ticket from your Members Area. Regards, RoboMarkets

Pros: Good execution, innovative tools

Cons: lately they're going after my SL

I have been a customer at RoboMarkets for almost 2 years. I really like this broker because they provide top notch trading service and innovative trading solutions like free VPS. But recently, I feel like they are running after my stop loss. I also notice that the data they provide is not real time. They show different prices every time. They’re different from the prices from Google and tradeview. I hope they’re able to sort this out soon. Or else, I will have to search for another broker.