Exness customer reviews
79 reviews from traders. Add your review →
Perry ★ 5/5 — 2021-07-07Pros: minimum deposit
Cons: None
Good afternoon! I have been actively trading stocks and currencies since February 2021. Actually, I am not only engaged in personal income trading, but also trying to increase the well-being of my company. The big advantage of this broker in my opinion is that the minimum deposit is $0, which helped me a lot as a beginner in trading.
Daniel ★ 5/5 — 2021-06-30Pros: Local Payment method
Cons: None
I was able to Deposit and Withdraw with my Local Bank account, it took 3 days to be credited. Be careful of the spread when you trade during the rollover, my positions were closed correctly
Jefferson Souza ★ 1/5 — 2021-05-22Pros: ...
Cons: Todo tipo.
Ferramenta própria com problemas, convenientes para eles e ruins para o cliente.
Problemas com depósitos.
Retornos não contendo nada técnico, apenas uma resposta padrão.
E muitos outros que apenas operando, claramente é perceptível.
Preços que não condizem com o mercado em alguns momentos, principalmente na hora da inclusão de uma ordem e próximo a dar stop, por falta de margem.
Fizeram que eu perdesse mais de $ 4.000 dólares, por problemas na ferramenta padrão da web e o que havia restado, mesmo eu depositando uma quantia para segurar e deixando posições abertas em lados opostos, ainda assim deram um jeito de dar stop na conta, antes de creditar um valor que depositei a mais.
Também fiz um depósito de R$ 1.500,00 e a especificação do site e da operação, dizem que no máximo em 24 horas os fundos estariam
na minha conta, porém já se passaram uma semana e mesmo mandando comprovante e agora a pedido deles refazendo o processo
de depósito, mas sem efetuar o pagamento novamente, ainda não entrou os valores.
Então eles deixaram que eu perdesse o que restou da conta que eles haviam já me prejudicado, por não incluírem os fundos que depositei.
Também notei oscilações estranhas nos preços, que acontecem em maior discrepância com o mercado, quando a conta está próxima de uma stop e
quando você abre uma nova ordem, onde se for um ativo com 0 de spread, você pode notar o preço recuando em qualquer ordem aberta
inclusive na conta de demonstração.
Luyanda Jacobs ★ 1/5 — 2021-03-16Pros: execution
Cons: You won't be able to take profits made after trading if the do not equate to the initial deposit
Exness is terrible they print candles I've never seen in my life I've been watching them closely and comparing their performance compared to other brokers and candlestick formation books and they print terrible candles I am laughing as I write this review because I've confirmed my suspicions about them I will be leaving this broker as soon as I make my deposit amount back or blow my account lol
Afiq ★ 2/5 — 2020-12-16Pros: Execution
Cons: Withdrawal
I have an issue with my recent withdrawal with Exness. It's been 10 days since I requested a withdrawal, but until now its status is still pending. I've emailed them several times but they just keep on telling me they're processing it without giving any explanations for the delay. It's been so frustrating.
Sam ★ 1/5 — 2020-12-11Pros: None
Cons: Scammers all are fraud into exness who control users account.
I was trading on my account number 19015373, From almost 3 months was doing good profit, The I increased my capital to 10000usd and even more, what happened on Friday I took some trades in which I found 5+5 big lots automated came on my account which was not placed by me and that washed my 12000USD in no time, when I contacted support they say orders made by you in which long file of mt4 that was not present, secondly after 5 days Again I invested 5000usd and was trading on gold pair when I had 5-7 orders what I saw signal to mt4 gone and same time I was on the call with my client on the conference and he got the same issue on a different state, I immediately took a screenshot of both account also of his PC over the TeamViewer and when reported to Exness they says we have no such issues it's your internet issue, that day very hardly I saved my funds.
These are cheap scammers do not trade on exness,
On Dec 7th due to server issues again I failed to close my orders and I made another big loss of 9000$ and on the report to exness they sent me terms and conditions,
Here is the email
''' We have carefully reviewed the execution of the group of orders on the account 19015373. The results are as follows:
We apologize for the inconvenience.
Our technical team has reviewed the journal and the history of the log and there were no irregularities found in the execution or any unsuccessful attempt.
The issue may have been caused by the instability of the Internet connection.
It is advisable to change the type of Internet connection to improve connection quality.
If you have any further questions, please do not hesitate to contact us
Thank you.
Best regards,
Sunerah Rahman
Exness | Support Team
It is advisable that the client change the type of Internet connection to improve connection quality.
For more information on this, please visit our website
Taking everything into consideration, the decision has been made to leave the results of the orders in question unchanged.
The decision is based on clauses 1.1, 1.3, and 1.4 of
1.1 The Client is solely responsible for providing and maintaining the compatible equipment necessary to access and use the Trading Platform, which includes at least a personal computer, Internet access by any means and telephone, or another access line. Access to the Internet is an essential feature and the Client shall be solely responsible for any fees necessary in order to connect to the Internet.
1.3 The Company will not be liable to the Client should his computer system fail, damage, destroy, and/or format his records and data. Furthermore, if the Client incurs delays and any other form of data integrity problems that are a result of his hardware configuration or mismanagement, the Company shall not be liable. ''''
Over the phone calls and live chat, they told me that they are very good broker and do share up to 50 thousand USD of profit to their clients.
But on the other hand, they do notice client's funds and gives issues independently to washout their funds.
These cheap scammers must be banned and licenses should be canceled for such scam work.
I have attached the screenshot of my loss as well as the error and ping issues I got on my mt4.
I lost 21000$ on this scam broker who stolen my money without compensation.
I have successfully change the broker and now doing a profit very well.
I give a message to all old clients to change your broker quickly if you are trading into scam broker exness.
Temasek ★ 5/5 — 2020-11-26Pros: Trading platform & execution
Cons: None so far
I’m a beginner, and I really like Exness’ trading platform interface. Very simple and straightforward. Fairly easy to navigate even for beginners. I also like their daily market updates, allowing me to understand the fundamental aspects of the market.
I’m looking forward to trading with this broker for a long time. So far, food, I haven’t experienced any delay in execution. My orders are filled instantly. Hope withdrawal time, I won’t have a problem too!
Jute ★ 5/5 — 2020-11-10Pros: Withdrawal, execution
Cons: none
Exness saved me from my previous broker who cheated $5000 on me. Been trading with Exness since July 2019. Really like its super fast trade execution, competitive spreads, cool contests with real cash prizes. Above all, withdrawal takes just a few hours using digital wallets like Skrill!
Jessu ★ 5/5 — 2020-10-30Pros: support team is very good
Cons: none for now
I want to share my good experience with Exness. So I had a dispute with them last week worth $2800. I raised the concern to their support team, it was a Tuesday. Within the day, I got a response from them, telling me they’re already checking the issue. I was surprised that on Thursday, I got the refund. I have to commend their support, and their dedication to giving on the best trading experience possible Kudos to the whole team of Exness!
dewi ★ 1/5 — 2020-10-28Pros: Execution, trading conditions
Cons: Withdrawal
Exness isn’t the worst broker out there. They’ve got pretty good trading conditions. But recently, I’ve been having problems withdrawing money from my account. Every time, they ask me for documents to verify my identity. My account is fully verified, so I don’t understand why they have to ask me for verification. It’s a shame, I really like their execution speed, and I don’t think I’ve ever experienced requotes or slippage. But it’s very important that I get my money whenever I want to, without having the need to supply documents.
Intan ★ 2/5 — 2020-10-27Pros: execution
Cons: support, withdrawal
For 3 months now Ive been trying to withdraw money, but they keep on returning the funds to my trading account. Their support team is almost useless, just keep on telling me the same thing, that they are already processing my request.
Minh ★ 5/5 — 2020-10-12Pros: Good broker all in all
Cons: None for now
Exness is a broker every trader must try. It’s the best I’ve seen. Both deposit and withdrawal are fast. I receive SMS from them on the status of my request. It’s an ECN broker with the best price in the market. I was with FBS before and the execution is just better, faster with Exness. I also like Exness’ daily market analyses on major pairs. Such a big help for a trade like me who relies more on fundamental analysis.
Meg Trader ★ 5/5 — 2020-09-14Pros: Reliable broker overall
Cons: None
I don’t understand the negative reviews about Exness on other broker review sites. Since 2017, I’ve never experienced any major issues trading with this broker. The negative reviews are probably from other brokers themselves trying to put down a credible broker. To me personally, Exness is by fat the best broker I’ve used.
My funds are safe with their segregated accounts feature. Also, my orders are filled without any delay. Spreads can be a little expensive but only during news releases or when the market is highly volatile.
Lastly, I can count on their customer service staff. They’re professional, and know what they have to do.
Boom ★ 5/5 — 2020-08-26Pros: Good broker overall
Cons: None
Exness was recommended by a friend who’s been trading Forex since 2012. I did some research first on the web, read some reviews, and found more positive reviews. I opened my account in Sept 2019 with a $500 starting capital. I liked the broker right away! Spreads are reasonable, trades are carried out so fast, trading platforms are stable, even their mobile trading. I’m a satisfied customer!
Syamen ★ 5/5 — 2020-08-19Pros: Support, web trading platform
Cons: NONE
I’ve been an Exness client for a few years now. Super love their web platform’s clear design. So easy to navigate through it. Also, I really like their wide range of trading instruments, allowing me to diversify my investment portfolio. No long waiting time when it comes to withdrawal. Lastly, they have multi-language support, very professional and knowledgeable.
Jammy ★ 5/5 — 2020-08-14Pros: Everything is good
Cons: Recent delay in reply in live chat
Everything is good about Exness. But lately, it’s been difficult to get hold of their customer support. One time I had to wait about 30 minutes in their live chat. There seems to be more traders asking questions and they have limited staff. Before it only took them about a minute to reply. Other than this problem, no major issues with Exness! It’s a legit, decent broker.
Ahmed Sadim ★ 1/5 — 2020-08-12Pros: NONE
Cons: STOP LOSS HUNTER
Exness has been in the business for quite long, but this broker knows a lot about taking advantage of clients. I had experienced a few instances where my stop loss was being hunted. It’s frustrating and annoying. I went to raise the concern, but their live chat was trash. They had no idea what to do. My account manager’s also useless.
Afique ★ 3/5 — 2020-07-28Pros: customer support, fast withdrawal, quick execution
Cons: mt4 sometimes stops or lags
Exness is a good Forex broker but it’s not the best one. Some of the good things about this broker is their fast execution, zero slippage, no requotes, high leverage, no problems with withdrawal, and customer support is good. But the company lacks trading instruments. The assets you can trade are just limited. Also, there are times when they decrease leverage suddenly. This happens during news events. Additionally, sometimes their MT4 trading platform stops or lags during economic events.
Gahimah ★ 1/5 — 2020-07-20Pros: n/a
Cons: Deposit not credited
I made a deposit to my Exness trading account via bank transfer. I was told that it would take 24 hours. After a day passed, funds were still not in my account, so I contacted Exness. Was told I should provide proof of payment so I did. I sent the debit alert I received from my bank. But then Exness told me I should go to my bank to get the deposit receipt or my money wouldn’t be credited. And yes, my money didn’t reflect in my account until now!
njabulo sibiya ★ 1/5 — 2020-07-15Pros: no advantage
Cons: exness is a big manipulator, today i spen whole day to place my trades but guess what i decided to accept my loss because they were keep on increasing my loss, and when iam in the profit my balance is negative instead of the profit i was supposed to get, this in not recommended broker.
exness is a big manipulator, today i spen whole day to place my trades but guess what i decided to accept my loss because they were keep on increasing my loss, and when iam in the profit my balance is negative instead of the profit i was supposed to get, this in not recommended broker.right now iam withdrawing all my funds and look other brokers.
Herras ★ 1/5 — 2020-06-18Pros: None
Cons: swap rates
I’ve been testing Exness for 3 months now and it’s been an underwhelming experience, very far from what my friends have told me. I’ve experienced several adjustments on swap rates and spreads. I have compared them with 2 other brokers’, and Exness was the only one adjusting rates. This is robbing, plain and simple.
Gaugh ★ 1/5 — 2020-06-01Pros: none
Cons: identification docs declined
Libertex has been playing with me for a week now with documents that prove my identity. I’ve given them my driver’s license, national ID, and passport, but I’m still denied. Their support team has asked me numerous times for clear copies of the documents, and I believe I’ve sent the clearest copies I could provide them. I don’t know how to verify my account anymore, it’s frustrating. I’d probably look for another broker.
Cebay ★ 1/5 — 2020-05-20Pros: none
Cons: different spreads
Exness is a joke broker. Had traded with them currencies and cryptos for almost a year. I had 2 accounts with this broker, and during my last two months with them, I noticed some irregularities in their bitcoin spreads. For example, they quote me larger spreads on one account, like way higher than the other account. This seemed really off, so I decided to pull out all the money left in my two accounts. Beware of this tactic my Exness.
Hamza ★ 1/5 — 2020-05-20Pros: Non
Cons: Many
Bad execution trades so many errors in Journal
Spread raise in GBPs until 60 Pip every day at night
They deleted my history trade , so now my DD shows more than 120% and i can`t find date of deposits And the all data history of PL is corrupted
I spoke to them and emailed them but no one replays
Kevin Ng ★ 1/5 — 2020-05-08Pros: NONE
Cons: Pushy account managers
Exness was helpful during the onboarding process. Their account managers, although sometimes pushy, were really committed to helping me. So the account manager assigned to be, an Indonesian, enticed me into opening an account with them. My initial deposit was $1000. I made $560 in just 4 days of trading, and decided to withdraw it. But when I told my account manager not to, as higher capital would mean bigger profits. This was when I started feeling uncomfortable. Account managers should never do this. When your clients want to withdraw, let them. I proceeded with the withdrawal, and the guy changed his behaviour towards me.